Restoration FAQ

Our trucks are dispatched within 60 minutes of your call, 24 hours a day, 7 days a week. For emergencies inside the OKC metro we typically arrive in 30–45 minutes.

Most homeowner's policies cover sudden, accidental water damage — burst pipes, supply line failures, appliance leaks. They generally do not cover gradual leaks or flood-zone flooding (which requires separate flood insurance). We bill insurance directly for covered losses and document everything for your claim.

Yes. We operate to IICRC standards — including S500 for water damage and S520 for mold remediation — which are the industry consensus references your insurance adjuster expects. See the IICRC Standards Overview at iicrc.org for details on each standard.

Most residential water losses dry to industry-standard moisture levels within 3 to 5 days when caught early. Larger losses or saturated structural materials can take 7+ days. We monitor moisture daily and adjust equipment until dryness targets are met.

Yes. We follow IICRC S520 protocols — full containment, HEPA filtration, controlled removal of affected materials, and HEPA cleaning. We also coordinate optional third-party post-remediation verification testing if your insurer or you require it.

Sewage backups are Category 3 (black water) losses and must be handled with full PPE. We extract the contaminated water, remove all porous materials it touched (carpet, pad, drywall below the water line), apply EPA-registered hospital-grade disinfectants to hard surfaces, and dry the structure. DIY cleanup of sewage is dangerous and we strongly recommend against it.

Yes — and you should. Mitigation work (extraction, drying, board-up) is time-sensitive. Most policies require you to start mitigation immediately to prevent further damage. We document everything photographically and with moisture readings for the adjuster.

Mitigation is the emergency phase — extraction, drying, demo of unsalvageable materials — usually the first 3–5 days. Restoration is the rebuild phase that comes after — drywall, paint, flooring, trim. Both are typically covered under the same insurance claim.

We handle both. Our team coordinates the full job from emergency mitigation through final reconstruction so you don't have to manage two separate contractors.

Common signs: musty odor, sagging or stained drywall, warped flooring, bubbling paint, unexplained spike in your water bill. We use thermal imaging and moisture meters to find moisture you can't see. A free inspection is a good first step if you suspect a hidden leak.

Yes. We bill all major homeowners insurance carriers directly and provide all documentation, photos, moisture logs, and Xactimate estimates your adjuster needs.

Our home base is Oklahoma City. We routinely work across the OKC metro (Edmond, Norman, Moore, Yukon, Mustang, Midwest City, Del City, Choctaw, and surrounding) and the Tulsa metro (Tulsa, Broken Arrow, Owasso, Bixby, Jenks, Sand Springs). Lawton and Shawnee are also covered. See our service area page for the full list.

Costs vary widely with the size of the loss, materials affected, and time elapsed. A small contained loss might run $1,500–$3,500; whole-floor losses commonly run $5,000–$15,000+. The good news: most water damage losses are covered by homeowner's insurance, so your out-of-pocket is typically just your deductible.

Yes. We offer free, no-obligation on-site inspections for water, fire, mold, and storm damage anywhere in our Oklahoma service area.

If safe: shut off the water source, turn off electricity to affected areas, move valuables to a dry area, take photos of everything for your insurance claim. Do not enter standing water near outlets, and do not run the HVAC if there's been a fire or sewage event.

Yes. Trustworthy Restoration is fully licensed in Oklahoma and carries general liability and workers' compensation insurance. Documentation is available on request.

Yes. We work on residential, multifamily, and small commercial properties — offices, retail, restaurants, churches — across the OKC and Tulsa metros.

We treat all wet surfaces with EPA-registered antimicrobial during the drying phase, run HEPA air scrubbers in saturated areas, and dry to the moisture levels specified by IICRC S500 — typically below 16% in wood and below 1% above the dry standard for drywall.

It depends on the scope. Small contained losses usually let you stay. Large losses involving multiple rooms, sewage, or significant fire damage typically require relocation — your homeowner's policy almost always covers Additional Living Expenses (ALE) during that time.

Three reasons: (1) Insurance — adjusters require IICRC-trained documentation. (2) Speed — we dry structures in 3–5 days; DIY drying often misses the 72-hour mold window. (3) Hidden damage — moisture inside walls and under floors causes mold and rot if not found and dried. Restoration pays for itself in avoided secondary damage.

Two seasonal peaks: winter (frozen and burst supply lines during sub-freezing snaps) and spring (storm-driven roof leaks, hail and wind damage, flash flooding). Appliance supply-line failures and slab leaks happen year-round and are the #1 residential cause overall. We staff 24/7 every day of the year.

Yes. We work on residential, multifamily, and small-to-mid commercial properties — offices, retail spaces, restaurants, churches, and small-warehouse buildings — across the OKC and Tulsa metros. Larger losses typically involve coordinating with the property owner, the tenant, and the carrier. We handle that triangulation.

Yes. Same-day emergency board-up and roof tarp are part of fire and storm mitigation. Carriers expect reasonable mitigation; an unsecured structure that suffers further weather damage is a routine point of dispute that we head off by securing the property the day of the loss.

Top five: (1) Replace washing-machine and dishwasher supply hoses every 5 years, or use stainless-braided lines. (2) Insulate or wrap exterior-wall and garage supply lines before winter. (3) Have your HVAC's secondary drain pan and drain line cleared annually. (4) Keep gutters clear and downspouts directed away from the foundation. (5) Know where your main water shutoff is — every adult in the house should know.